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FAQ's

What types of issues can 2-1-1 help me with?
We've compiled a list of some of the more common questions that we hear from 2-1-1 callers. If you'd like to take a look, click here.

Here are a few examples:

Basic Human Needs
Food banks
Shelter
Clothing
Financial aid
Utility assistance

Physical and Mental Health
Health care
Medicaid
Medicare
Prenatal care
Children's health insurance
Crisis intervention
Support Groups
Counseling
Drug and alcohol treatment
intervention/rehabilitation

Older Adults
Adult day care
Meals on Wheels
Respite care
Home health care
Transportation
Nutrition
Senior centers

Employment and Income
Support
Job training
Job search
Education
Public assistance

Children, Youth andFamily
Childcare
After-school programs
Family resource centers
Camps/recreation programs
Mentoring
Tutoring
Protective services

Volunteering
Opportunities to volunteer

Community/Government
Times, locations of City Council meetings
Information about community events
How to contact government offices and public officials

Events, Occurrences
Updates about emergency situations
(eg. power outages) and community-wide issues


Will 2-1-1 work from my cell/mobile phone?
Not yet.

Can I call 2-1-1 from a phone where I work?
Usually. Some companies block 3-digit calls from business phones because of fees that can be associated with those calls. If that's the case at your company, we hope you'll ask that 2-1-1 be "unblocked". Your employer will not incur any fees for 2-1-1 calls made by employees.

What about emergencies?
2-1-1 is not an emergency line. Call 9-1-1 if you're facing a situation that requires help from police, fire, or medical resources.

What if I just need the phone number for a residence or business?
4-1-1 is still your best bet for directory assistance.

When can I call 2-1-1?
2-1-1 is available to you 24 hours a day, 365 days a year. Call anytime you need help.

If I call 2-1-1, what can I expect?
Your call will be answered by a trained information and referral specialist.
That person will tap into 2-1-1's extensive database of area services, programs, and resources as he or she guides you toward appropriate answers.

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